How can we assist you?

• What is DoctorOnCall?
• Does DoctorOnCall have a physical clinic / pharmacy?
• What is DoctorOnCall’s Privacy and Security Policies?
• Is DoctorOnCall available on mobile app?
• What are the operating hours for DoctorOnCall?
• What if I forgot my password?

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• What is the Shipping & Return/Cancellation Policy?
• Is the medication provided by DoctorOnCall genuine and safe to use?
• How is my order packaged and delivered?
• How do I pay for the medication?
• Is the delivery fee of my purchase free of charge?
• What are the delivery options available on DoctorOnCall?

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• How do I connect to a doctor?
• Who are the doctors at DoctorOnCall?
• How is the diagnosis made without any physical observation being made?
• Can I get Medical Certificate (MC) from DoctorOnCall?
• Does DoctorOnCall provide home visits or emergency services?
• Is a doctor’s consultation necessary with my purchase?

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• What are the payment methods available for DoctorOnCall services?
• Is it safe to use my debit/credit card on DoctorOnCall?
• Can I claim payment made to DoctorOnCall from my insurance provider?

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• What is the reward of signing up with DoctorOnCall?
• What are the terms and conditions of the reward programme?
• Does DoctorOnCall Offer Discounts?

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• Why did I not receive my verification code?

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• What is the Rapid PCR (ID Now) Test?
• What are the COVID-19 tests available on DoctorOnCall?
• What are the different types of COVID-19 test available in the market now?
• What is the difference between the RT-PCR test & RTK-Antigen test? Which COVID-19 test is best and most accurate?
• Where can I find COVID-19 test services in Malaysia?
• What are the steps taken during the procedure of covid-19 testing in Malaysia?

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• Will the pandemic end with vaccination?
• How does the COVID-19 vaccine protect us against the virus?
• Is the COVID 19 vaccine effective against the delta variant?
• Can we still get infected after being vaccinated?
• Which COVID-19 vaccine is the best and which vaccines are available in Malaysia?
• I heard that the vaccine has side effects. Is it safe?

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• How does the Sinovac Vaccine work?
• What are the side effects of the Sinovac vaccine?
• How many doses is the vaccine and how is it administered?
• Is this vaccine halal certified?
• Can I take the Sinovac vaccine if I have comorbidities like high blood pressure or diabetes?
• Does the vaccine work on the new COVID-19 variants?

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• How do I pay for DOC consultation and medication?

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• What is health forum?

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• Where can I explore the career opportunities with DoctorOnCall?

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