We accept payment via Online Banking, Credit Card, and e-Wallets (Boost, GrabPay).
How is my order packaged and delivered?
Our packages are delivered discreetly with no indication of contents. Medicines are packaged in factory-sealed blister/strip packaging. Your package is delivered and tracked by a trusted courier service.
Is the medication provided by DoctorOnCall genuine and safe to use?
All our medications are sourced from local pharmacies with a Poisons A Licence granted by the Ministry of Health (MOH) to the licensed pharmacists. These medications must be registered with the MOH before they can be sold or marketed to consumers. Our medicines carry a registration number (e.g., MAL20021429K) and […]
Does DoctorOnCall provide home visits or emergency services?
We do not provide home visits or emergency services. Please visit your nearest hospital emergency department for urgent medical attention.
Can I get Medical Certificate (MC) from DoctorOnCall?
Medical Certificates (MC) /sick notes are provided with consultation to those with selected corporate partnerships with DoctorOnCall, the decision to allow MCs on our platform for corporate employees falls onto the corporate client itself. If you are a corporate client and you need to check if you are eligible for […]
How is the diagnosis made without any physical observation being made?
Diagnoses are made by trained doctors through a series of questions resulting in a differential diagnosis. If a doctor feels he/she needs more information to provide a diagnosis, he/she will recommend a physical consultation. There are limitations to a diagnosis without a physical observation being made. DoctorOnCall aims to supplement […]
What if I forgot my password?
You can go to Forgot Password and proceed with your email or mobile number
What are the operating hours for DoctorOnCall?
Our online pharmacy and medical consultation operate from 8:00 AM to 8:00 PM everyday including Public Holidays. Medical related inquiry service is available from 9:00 AM to 6:00 PM from Monday to Friday via our live chat (excluding weekends and public holidays).
Is DoctorOnCall available on mobile app?
Yes. DoctorOnCall’s app is available on Google Play Store and iOS App Store.
What is DoctorOnCall’s Privacy and Security Policies?
At DoctorOnCall, your privacy and security are extremely important to us. We are committed to protect the confidentiality of your personal information and restrict patient information to only authorised personnel and your doctor. This information is kept private, unless consent is granted by the patient. Click here to read more […]
