Estimated delivery times to Singapore are:
How long does delivery take within Malaysia?
Estimated delivery times within Malaysia are:
How can I contact DoctorOnCall?
You can reach our customer support team through:
Will my order be delayed if I place it on a weekend or public holiday?
Orders may require additional processing time depending on the delivery method selected, order verification, stock availability, and courier operating schedules. Same-Day Delivery orders placed on Sundays or public holidays will be processed on the next business day.
Can I book a teleconsultation outside consultation hours?
Appointments can be booked online at any time. However, consultations will only take place during the available consultation hours and subject to doctor availability.
Can I place an order outside your operating hours?
Yes. You can place an order online at any time. Orders submitted outside the applicable operating hours will be processed during the next available business period.
Are doctors available on public holidays?
Teleconsultation services are generally available on public holidays, but doctor availability may vary. Available consultation slots will be shown when you book your appointment.
When are teleconsultation services available?
Teleconsultations with our independent healthcare professionals are available daily from 8:00 AM to 8:00 PM (MYT).
Are deliveries available on public holidays?
Normal delivery orders can be placed on public holidays. However, processing and delivery times may vary depending on courier availability. Same-Day Delivery is not available on Sundays or public holidays.
What happens if I place a Same-Day Delivery order after 2:00 PM?
Orders placed after 2:00 PM (MYT), as well as orders placed on Sundays or public holidays, will be processed on the next business day.
