Author Editorial Team

Where possible, items are shipped together. However, if your order contains products with different availability (such as pre-order or cold chain items), they may be shipped separately to ensure safe and timely delivery.

International shipments may experience delays due to customs inspections, import clearance procedures, local courier operations, weather conditions, or other factors outside our control.

Yes. Once your order has been dispatched, you will receive tracking information (where available) so you can monitor the progress of your shipment.

Yes. Depending on product availability, delivery location, and courier performance, your order may arrive sooner than the estimated delivery timeframe.

Eligible orders placed before 11:00 AM (MYT) will be dispatched for next business day delivery, subject to stock availability, order verification, courier schedules, and customs clearance.

Orders placed after 2:00 PM (MYT) or outside the Same-Day Delivery operating hours will be processed on the next business day and will not qualify for same-day delivery.

No. Delivery timeframes are estimates only and may vary due to factors such as stock availability, prescription verification, courier operations, customs clearance (for international orders), weather conditions, and public holidays.

Pre-order items are products that are not immediately available for dispatch. Additional time is required to replenish stock before the order can be shipped, which is why delivery may take longer than standard orders.

Delivery estimates begin after your order has been successfully verified, payment has been confirmed, and (where applicable) your prescription has been reviewed and approved.

Estimated delivery times to Indonesia are: